Verified, cited legal answers in government receptions.

Front-line staff needed trustworthy legal answers on the spot, with sources. We shipped a governed system that answers in minutes and traces every response back to its source: no hallucinations, no unaccountable outputs.

The challenge

• Reception staff fielded legal questions with no fast, reliable reference.
• Any answer had to be verifiable and cite its source to be usable.
• The service had to be proven before going live, inside a strict compliance environment.

What we built

• A knowledge-graph context layer grounds every answer in approved sources.
• Each response is cited and traceable, so staff can trust and defend it.
• Data stays inside the service’s walls, under corporate guardrails.

The outcome

• Cited, verified answers returned in 3 to 7 minutes.
• Over 6,000 real cases handled.
• Live after two months of testing.

In numbers

• 3-7 min to a cited answer
• 6k+ real cases handled
• 2 months of testing before go-live