From weeks of carrier emails to a quote in days.
A logistics operator turned a slow, email-driven quoting process into three agents that handle it end-to-end.
Quoting freight meant chasing carriers over email for weeks, then manually comparing replies. We replaced the whole loop with three agents that take the request in, price it and handle the custom cases, run by the team, not a black-box vendor.
The challenge
- Every quote meant weeks of back-and-forth across dozens of carrier inboxes.
- Comparisons were done by hand, so the best option was often missed.
- The process did not scale with volume without adding headcount.
What we built
- Three agents now run quoting: one takes the request in, one prices standard routes, one handles custom quotes.
- They plug into the systems the team already uses, with no rip-and-replace.
- Guardrails and transparent token supervision keep spend and behaviour in view.
The outcome
- Quoting went from weeks to days.
- Manual carrier chasing dropped to zero.
- The team handles more volume without adding people.
In numbers
- Weeks → days to a quote
- 3 agents running quoting
- 0 manual carrier chasing